Technical difficulties with IT systems caused significant disruptions at Greggs, forcing closures and payment issues across several UK outlets.
Greggs, a prominent UK bakery chain, recently faced significant disruptions across its stores due to technical difficulties with its IT systems. These issues impeded the chain’s ability to accept payments, leading to the temporary closure of several outlets in major cities including London, Sheffield, and Birmingham. While some stores remained open, they could only accept cash payments or orders placed through the Greggs mobile app.
The technical glitch occurred on a Wednesday morning and was part of a broader trend of IT-related challenges within the retail sector, affecting other companies such as Sainsbury’s, Tesco, and McDonald’s, which also experienced difficulties with their payment systems.
Greggs, which operates over 2,450 shops nationwide, did not specify the exact number of locations that were affected by the outage. A spokesperson for Greggs issued an apology for the inconvenience caused to customers and assured that the problem had been resolved. The majority of the shops have since returned to normal operations, capable of handling both card and cash transactions.
This incident represents a swift recovery for Greggs and underscores the ongoing challenges that retail chains face with maintaining robust IT systems to support their payment infrastructures.
